Refund Policy

At Aumtea, we share our products with the expectation that you’ll love them as much as we do. That’s why we prioritize quality along every step of the production process, from plants grown completely without the use of pesticides, to hand rolling the leaves, to carefully packaging them to preserve their freshness and unique flavors.

 

Aumtea equally prioritizes customer service and highly values the relationships we have with our clients across the world. 

 

If a product reaches you in poor condition, we will happily exchange it or refund the cost. 

 

How to Initiate the Return Process

 

Aumtea honors return or exchange requests for up to 10 days after the date of delivery.

 

If you need to request an exchange or refund for an Aumtea product, please begin by sending an email to info@aumtea.com with “Item Return” in the subject line.

 

In the main body of the email, please provide the following information: 

 

• The product and quantity you’d like to exchange or refund

• The date your product was delivered

• The reason you’d like to request an exchange or refund

• If you’d like an exchange or refund for your product

 

Once we’ve received your email, Aumtea will email you a free shipping return label to return the product to us. As soon as possible following receipt of the returned product, we will reimburse the cost of the product, or send out the new product. 

 

Please note that Aumtea is not able to reimburse other costs you may have incurred during the shipping process, such as import duties, taxes or fees.