Question 1

What if my Aumtea product is damaged?

Accepted Answer

We carefully prepare our products to protect against damage during the shipping process, and we’re truly sorry if your Aumtea product has arrived in poor condition. Please click here (https://www.aumtea.com/refund-policy)for a step-by-step description of our refund process.

Question 2

How fast will I get my Aumtea product?

Accepted Answer

We do our very best to make sure that our products reach you as soon as possible. 98% of all Aumtea products ship within 24 hours of receiving the order. Currently, our estimated delivery times are as follows:

USA/Canada: Delivery within 2-5 days (slightly longer for those living off the US mainland or in Canada)

**UK, EU, AUS, NZ, MY, TW, SG, JP and others: Delivery within 2-3 weeks (shipped via Thailand Priority Registered Airmail)

** PLEASE NOTE: IN LATE 2023 WE  STARTED SHIPPING TO SELECT COUNTRIES OUTSIDE North America! 
Although we are not able to ship internationally through our US fulfillment center, we are delighted to let you know that we can fulfill these orders from Thailand. Please contact us directly at info@aumtea.com (info@aumtea.com)to coordinate payment and shipping. We are sorry that due to increased international shipping costs, we are not able to offer free shipping to these areas at this time. Thank you for your understanding!

Question 3

How can I purchase Aumtea as a wholesaler?

Accepted Answer

Thanks for asking! Please visit our wholesale page here (https://www.aumtea.com/about-wholesale)for more information on purchasing larger quantities.

Question 4

I’m new to teas and herbal infusions. Which tea do you recommend I start with?

Accepted Answer

What a great question – it’s hard to decide! If you’re looking to reduce but not totally cut out your caffeine intake, our robust Golden Lily Oolong may be a good choice as it’s mildly caffeinated and also loaded with other health benefits.

If you’re leaning towards a delicious, non-caffeinated tisane that’s low on calories, our White Mulberry Leaf Tea might be a good place to start.

Finally, our award-winning Jiaogulan tisane is a perfect choice if you’re searching for something really special. In addition to its unique sweet-slightly-bitter flavor, Jiaogulan’s potent compounds can potentially have positive impacts on overall health, stress and energy levels.

Question 5

What if I don't like my Aumtea?

Accepted Answer

We always recommend you start with only 100 grams of any Aumtea product you want to try out.

If you’re not immediately connecting with the flavor of your product, we recommend giving yourself about 30 days to settle into the taste of Aumtea. This is especially true if you’re recently trying to make the switch from sugary beverages, as the tastebuds need more time to recalibrate.

Question 6

Why our Jiaogulan?

Accepted Answer

At Aumtea, we do everything we can to preserve the natural potency of Jiaogulan. This includes sun-drying it, heating it at a low temperature to preserve all of its nutrients, sorting out most stems by hand and then gently rolling it. Rolled Jiaogulan preserves the flavor better and allows it to unfold directly in your cup!

Our Thailand-grown Jiaogulan tends to be sweeter than Jiaogulan from other regions, with a rich, natural flavor.  Aumtea’s Jiaogulan is cultivated without any pesticides or additives. What is hand-picked from the plant is what you sip from your cup, every time.

Read more about our Jiaogulan here (https://www.aumtea.com/jiaogulan-leaf-tea)and in our blog section!(https://www.aumtea.com/post/jiaogulan-has-long-been-noted-for-its-healthy-properties)

Question 7

Why our Mulberry?

Accepted Answer

Aumtea’s White Mulberry Leaf Tea doesn’t just have a delightful flavor, but also an abundance of minerals, as well as antioxidant and anti-inflammatory properties.

When you buy Aumtea’s shredded White Mulberry Leaf Tea, you can be assured that it is always cultivated 100% free from pesticides, caffeine, sugar, coloring and preservatives.

Read more about our White Mulberry Leaf Tea here (https://www.aumtea.com/white-mulberry-tea)and in our blog section!(https://www.aumtea.com/post/the-story-of-mulberry-leaf)

Question 8

Why our Oolong?

Accepted Answer

Aumtea’s Golden Lily Oolong is a Grade A Oolong tea that will please your palate and give you a mild caffeine boost, along with one of the highest concentrations of antioxidants and minerals found in tea.

Our Golden Lily Oolong is always naturally cultivated, and 100% free from pesticides, preservatives, coloring or sugar.

Read more about our Golden Lily Oolong here (https://www.aumtea.com/golden-lily-oolong-tea)and in our blog section!(https://www.aumtea.com/post/the-story-of-oolong)

Question 9

What does adaptogen mean?

Accepted Answer

An adaptogen is a special classification of an herb that works as a biological response modifier. Adaptogens cause no harm to the body, help the body adapt to environmental and psychological stressors, and support all of the body’s major systems. Jiaogulan is recognized as an adaptogen.

Welcome to read more about the special nature of adaptogens in our blog section here!(https://www.aumtea.com/post/jiaogulan-has-long-been-noted-for-its-healthy-properties)

Question 10

Why should I buy from Aumtea?

Accepted Answer

Thanks for asking. We are currently a small, family-run enterprise that has operated in Thailand for more than 20 years.

Our founder, Marc Cofer, began Aumtea with a vision of sharing the benefits of these healthy and delicious teas and herbals infusions with health conscious tea-lovers around the world. Please read more about Marc and our background here.(https://www.aumtea.com/about-aumtea)

We believe that what we do is valuable, and our commitment to pure, 100% pesticide- and chemical-free products is important not just for our clients, but for the health of our planet. We’ll always do our very best to make sure that you’re receiving the best product at a price that’s fair to you, and fair to the communities we work with.

Read our client testimonials here!(https://www.aumtea.com/testimonials)

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